TRANSPORTATION

Heathrow Airport, is Europe’s busiest international airport. Facing tremendous pressure to maintain high standards, Heathrow needed a feedback solution to monitor passenger satisfaction and surpass passenger service expectations.

“We needed a quick and simple method to understand our passengers’ feedback on a day-to-day basis, allowing us to understand their perception of the security process with a voluntary process, and building a clear picture over time of changing trends in passenger feedback.”  Head of Operative Systems at Heathrow Airport

RETAIL

JACK & JONES gained 35% more satisfied customers in 6 months

JACK & JONES stores have been measuring real-time customer in order to develop their business and stay ahead of the competition by using data on a daily basis.

“Our biggest goal is to reach our sales targets with certain resources without ever compromising on the service level. [HappyOrNot] real-time Customer Experience insights are the everyday tool we use to make sure we reach that goal. “JACK & JONES Area Manager

HEALTHCARE

Patient feedback of questions like “how did we do today?” and “were you treated with kindness and respect?” help Hannam to achieve their ultimate goal of ensuring satisfaction levels that will make their patients want to refer their clinic to friends and family.

“We’ve seen HappyOrNot mold how our employees behave. Now, they recognize that when patients are being asked ‘how did we do today’ or ‘would you recommend us to your family and friends’, they want to be reason that our patients press the green button.” Colleen Taylor, Vice President of Operations at Hannam Fertility Centre